
We‘ve been working a lot on social media lately. Figuring out who and how people are using it, looking for marketing opportunities. We’ve been advertising on Facebook, MySpace and Google; we’ve created fan pages, event invitations and groups. We’ve been twittering, blogging, using Flickr and YouTube etc.
We’ve been doing quite well on these sites, it’s hard work but it gathers leads and dialogues and puts our brands closer to the consumer. Still measuring ROI or some kind of a Conversion Rate has been really difficult.
With declining economies and tight budgets, companies will be looking more into low cost, alternative vehicles. My guess is that these vehicles that cost little money but are work intensive will be favored over costly outsourced mediums (Print, TV, Radio, banners). So old school selling with one-on-one dialogs, house visits and phone calls (Not the robotic telemarketing practiced in the US) might come back with web 2.0 solutions. Trying to create a dialog with your customers, a buzz about your brand and hard selling! Just like the marketing books taught us.
Just read a great article on Zappos by Bill Taylor at Harvard Business Publishing, does not prove my case but still makes a gesture in that direction.