Good Enough Revolution: Why Cheap and Simple is Good Enough

Great article in Wired:
"If that 80 percent number rings a bell, it's because of the famous Pareto principle, also known as the 80/20 rule. And it happens to be a recurring theme in Good Enough products. You can think of it this way: 20 percent of the effort, features, or investment often delivers 80 percent of the value to consumers. That means you can drastically simplify a product or service in order to make it more accessible and still keep 80 percent of what users want—making it Good Enough—which is exactly what Kaiser did."
http://digg.com/d311rBV?e

Worries me a bit due to the high service level my company presents and the competition that we often feel is only doing a small part of what we're doing. Might this be transferred into services? Might many service industry business models be over-servicing?

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